EV charging that just works.

Xeal is an EV (electric vehicle) charging solution working primarily with commercial and multifamily buildings (where people live and work). We developed a patented technology that eliminates the need for IT infrastructure for EV charging and payments. In simple terms, where all other charging companies require internet connectivity or cellular data connection for their chargers to function, Xeal chargers can do everything completely offline. This guarantees 100% uptime as long as there is power going to the charger. It also saves clients tens of thousands of dollars by not having to install IT infrastructure, or worry about having to upgrade that infrastructure to accommodate grid demands.

The charging rate will display when the Xeal app is open in bluetooth range of the charger(s), as well as after you have initiated a charging session and before plugging in. Simply tap to start your session, and once the charger is activated, the rate and any fees will be displayed on the pop up screen.

Xeal accepts all major credit cards. Payment is made directly through the Xeal app and a credit card must be added under the Payment section in order to initiate a charging session, even if charging is free at that location. To add a payment method, go to "profile" then "payment" then "add card."

If you see an error like "Payment Failed" or "Payment Cannot Be Processed," you will need to either add a new payment card, or if you have confirmed the existing card on file now has sufficient funds, you will need to delete and re-add this payment card. Xeal is not able to manually run or re-run a payment on a customer's behalf. Our secure payment processor, Stripe, retries failed payments 1-2 times a day, but should you need immediate resolution, you can try the steps listed above.

If you are unsure why a payment is failing, a Xeal support representative can look up the reason for the failed payment.

Sometimes the charging rate is higher at residential communities than at public charging stations to accommodate for the utility costs of the building as well as the fact that EV charging at home can be considered a premium amenity and convenience.

We recommend sharing this feedback with the leasing/management team as the charging rate is ultimately their decision. Xeal can provide this feedback to them on your behalf as well, and make any necessary recommendations.

If you feel you were incorrectly charged for a session, you can contact our team using the “Get Help” button under your profile, or emailing us at support@xealenergy.com. Please include the session date, payment amount, and a summary of why you feel the charge is incorrect. A member of our team will review and get back to you within one business day.

Most Xeal chargers are Level 2, 32A chargers with an average charging speed of 6.6 kW. There are also 64A Xeal chargers which output an average speed of 13.2 kW. Some Xeal charging locations are set up where two chargers share one circuit breaker, meaning the chargers may operate at half the charging speed(s) listed above.

Xeal's DPO (Dynamic Power Optimization) technology allows for faster, dynamic charging speeds when chargers are breaker sharing. When DPO is enabled, a charger will output the full charging speed when only one driver is plugged into a pair of breaker-sharing chargers, and will dynamically reduce the charging speed if another driver plugs into the other charger.